Terms of Service

MakeMySupps — a trading name of SimplePack Ltd Company number 16995498 (registered in England and Wales) Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ VAT registration number: GB 515 0608 22

Email: orders@makemysupps.co.uk

Last updated: 25 August 2026

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1. Who you are contracting with

These terms govern your purchase from makemysupps.co.uk. Your contract is with SimplePack Ltd, trading as MakeMySupps. "We", "us" and "our" mean SimplePack Ltd.

By placing an order you accept these terms. Please read section 5 in particular, because proof approval is the point at which your order becomes final.

2. Consumers and businesses

Some of these terms apply differently depending on whether you buy as a consumer or in the course of a business.

You are a consumer if you are an individual buying wholly or mainly outside your trade, business, craft or profession. Many of our customers are starting a brand and have not begun trading — if that is you, you are likely a consumer and you keep the statutory rights that go with it.

You are a business customer if you buy as a company, or in the course of an established business.

Where a term applies to only one group, it says so. Nothing in these terms removes or limits a consumer's statutory rights.

3. Placing an order

Product listings and prices on the site are an invitation to treat, not an offer. Your order is an offer to buy. A contract forms when we send you an order confirmation, not when you pay.

We may decline an order. The most common reasons are that we cannot source an ingredient, that the artwork or claims you want cannot lawfully be applied to a food supplement, or that a listed price was obviously wrong. If we decline after you have paid, we refund you in full.

Minimum order quantities apply and are stated on each product. Prices are in pounds sterling. Prices shown exclude VAT unless stated otherwise; VAT is applied at checkout at the prevailing rate.

4. Your artwork

You are responsible for the artwork you supply, and for having the right to use it.

You confirm that your artwork does not infringe anyone else's trade mark, copyright or other rights. If a third party brings a claim against us because of artwork you supplied, you agree to cover our reasonable losses arising from it. This does not apply to consumers.

We supply a label template with the statutory information already positioned — the legally required particulars for a food supplement. You must not move, obscure, shrink below legibility, or delete anything on that layer.

Claims. GB law restricts what a food supplement label may say. Only nutrition and health claims authorised on the GB register may be used, and only in their authorised wording. Many claims that appear routinely in marketing are not authorised, and we cannot print them regardless of what competitors do. We will tell you if something on your artwork cannot be printed, and we will not print artwork we believe breaches food law. This is a legal constraint on us as the packer, not a matter of preference.

Checking your artwork against the statutory layer is not a full label compliance review, and it is not legal advice. Responsibility for the claims you choose to make about your product remains yours.

We store your artwork so we can repeat your order. We do not use it for anything else and we do not supply it to anyone other than our print suppliers for the purpose of making your product.

5. Proofs and approval

We produce a proof for you to approve before anything is printed or filled.

Approving the proof is the point of no return. Once approved, the order cannot be cancelled and we begin production. Before approval you may cancel for any reason and receive a full refund — see our Refund and Cancellation Policy.

Please check spelling, ingredients, quantities, weights, contact details and any claims. An error present in an approved proof is not something we can put right free of charge, because the stock will have been made.

6. Design introductions

We may introduce you to an independent designer. The introduction is free and we take no commission.

Anything you agree with a designer is a separate contract between you and them. We are not a party to it, we do not supervise their work, and we are not responsible for it. Fees you pay a designer are not refundable by us.

7. Lead times and delivery

Lead times we quote are estimates given in good faith, running from proof approval and cleared payment, not from the date you ordered.

For consumers, unless we agree otherwise we will deliver within 30 days of the contract forming, and if we miss an agreed delivery date that you made clear was essential, you may treat the contract as at an end.

For business customers, time of delivery is not of the essence and we are not liable for losses caused by delay.

Delivery is to the address on your order. Please check it, since we cannot redirect once a consignment is with the carrier.

Risk passes to you on delivery. Title passes when we have received payment in full.

8. Shelf life and storage

Every product carries a best-before date. Because we make to order, stock is fresh when despatched, but a supplement's shelf life runs from manufacture and not from your first sale.

Store in a cool dry place out of direct sunlight. We cannot accept liability for deterioration caused by storage conditions after delivery.

If you intend to resell, you are responsible for stock rotation and for not selling beyond the best-before date.

9. If you resell our products

Selling a food supplement makes you a food business operator with your own legal obligations, which may include registering with your local authority, keeping traceability records, and being able to respond to a safety incident.

We can supply the batch and traceability information for your run on request. We cannot discharge your obligations for you, and nothing here makes us responsible for how you market or sell what we make.

10. Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

Consumers. If we fail to comply with these terms we are responsible for loss you suffer that is a foreseeable result of that failure. We are not responsible for unforeseeable loss, or for business losses, since our consumer terms are for domestic and private use.

Business customers. Subject to the paragraph above, our total liability arising from an order is limited to the price paid for that order. We are not liable for loss of profit, loss of business, loss of anticipated savings, or indirect or consequential loss, however arising.

11. Things outside our control

We are not liable for failure or delay caused by events beyond our reasonable control, including supplier failure, ingredient shortage, carrier failure, industrial action, fire, flood or the act of any government. If such an event lasts more than 30 days, either of us may end the contract and we will refund what you have paid for anything not delivered.

12. Data

We handle personal data in line with our Privacy Policy. In short: we use your details to fulfil your order and to contact you about it, and we do not sell them.

13. Changes to these terms

We may change these terms. The version that applies to your order is the one published when you placed it, so changes do not apply retrospectively.

14. General

If any provision is found unenforceable, the rest continues to apply.

If we do not insist on something immediately, that does not prevent us doing so later.

These terms are governed by the law of England and Wales, and disputes fall to the courts of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in your own courts.